Shipping policy

Effective Date: [10/04/2025]

At Wattz Pty Ltd, we are committed to delivering your orders accurately, in good condition, and in a timely manner. Below is our shipping policy outlining the terms and conditions for order fulfillment and delivery.

1. Order Processing Time

Orders are processed within 1-2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods and Delivery Times

We offer standard shipping options via AUS Post.

Estimated delivery times are as follows:

• General: Parcel Post generally takes 2-6 business days for delivery, but this can vary depending on the destination. 
• Within the same state: Delivery usually takes about 2-3 business days.
• To another state: It might take 3-6 business days.
• Rural Areas: Delivery to rural areas may take longer than to metropolitan areas.

3. Shipping Costs

We charge Standars Shipping. These will be provided at checkout before you complete your purchase. >400 AUD we offer Free Shipping.

4. International Shipping

We currently do not offer international shipping. Please reach out to our team for international inquiries.

International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email from the carrier to monitor the status of your delivery.

You can track your order using the provided tracking number on the carrier’s website.

6. Delivery Issues

If you experience any issues with delivery, such as delays or non-receipt, please contact our customer service team at [email protected] or +61(0)352490880.

We are not responsible for delays caused by the carrier or unforeseen circumstances.

7. Address Accuracy

Please ensure that your shipping address is accurate and complete to prevent delivery issues.

We are not responsible for orders lost or delayed due to incorrect or incomplete address information.

8. Order Modifications and Cancellations

Once an order is placed and processed, modifications or cancellations may not be possible.

If you need to modify or cancel your order, please contact us immediately at [email protected] or +61(0)352490880, and we will do our best to accommodate your request.

9. Lost or Damaged Items

In the rare event that your order is lost or damaged during transit, please contact us within 7 days of the expected delivery date.

We will work with the carrier to resolve the issue and ensure you receive your order or a suitable replacement.

10. Contact Us

If you have any questions or concerns regarding our shipping policy, please reach out to our customer service team:

Email: [email protected]

Phone: +61(0)352490880

Address: 29/9b Gravel Pits Road, South Geelong, VIC 3220

Please note that this shipping policy is subject to change. For the most current information, please refer to this page or contact our customer service team.